DeltaValve
    Customer Care Portal

Thank you for choosing DeltaValve® for your coke-drum unheading system needs. DeltaValve is continually looking for ways to better serve our customers and improve our products. Therefore, each year we conduct a Customer Satisfaction Survey to gain feedback to ensure we are serving your needs satisfactorily.  Your feedback helps us improve our services.

We appreciate your quick response to this survey.

Customer Satisfaction Overview Survey 2007

Please read the statements below and check the appropriate box (leave blank any questions that do not apply to your position or experience)

Section 1 - Customer Relations

I'm generally satisfied with our investment in DeltaValve unheading products
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

I would specify/purchase DeltaValve equipment on future coker projects
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

My sales representative(s) were very knowledgeable and answered all my questions
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

The quote was accurate and received in a timely manner
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

The quote contained all necessary documents & drawings
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

My Project Manager was responsive and provided timely and accurate information on production schedules and deadlines
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

DeltaValve delivered my product(s) on time
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

DeltaValve provided prompt service and support during installation, commissioning & startup
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

DeltaValve fully trained our personnel on the operation and maintenance of the system
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

I was advised of recommended spare parts
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

If I have a problem or question I know my DeltaValve contact
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

DeltaValve contacts me regularly following installation
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

The DeltaValve User’s Workshops have been helpful in sharing operator experience with peers
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

I would prefer customer follow-up after an installation
      Weekly
      Monthly
      Quarterly
      Biannually
      Annually

Section 2 - Systems Performance

The DeltaGuard performance has met my expectations
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

My DeltaValve products have performed reliably
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

The DeltaGuard unheading systems are easy to maintain
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

The DeltaGuard interlocks are reliable
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

The unheading switch and cutting decks are safer places because of the DeltaGuard
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

DeltaValve could improve in the area of:
     

Marketing Survey Questions

What Trade Publications do you Read?
      Oil & Gas Journal
      Hydrocarbon Processing
      Hydrocarbon Engineering
      Valve World
      Petroleum Technology Quarterly

What additional trade publications do you read?
     
Which DeltaValve Advertisements have you seen?
      "Reliability is Critical" (ice climber, base jumper, unicycler...)
      "Unheading Facts" (coke can, milk carton, juice bottle ....)
      "It's Functional, but is it Reliable" (old car, old truck, old house...)

How often do you visit the DeltaValve website?
      Once
      Weekly
      Monthly
      2-3 Times Yearly
      Never

Where have you attended a demonstration of DeltaValve's "Big Red" unheading device?
      Coker conference
      Onsite refinery demo
      Other


Secion 4 Document Control

The quote contained all necessary documents & drawings?
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

The project documentation exchange during the project phase were handled in a timely manner?
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

The final project documentation was complete and accurate?
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

The final project documentation was received in a timely manner?
      Strongly Agree
      Agree
      Neutral
      Disagree
      Strongly Disagree

Thank you! For completing this survey. If you are willing to submit your information with this survey, please fill out the form below.


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